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In This Episode You’ll Hear About:
• [02:13] Kristy’s upbringing, the influence of her entrepreneurial parents, the early days of McDonald’s in Australia, and how her parents were approved for a franchise.
• [04:33] The struggles she experienced in school, her cultural exchange trip to America, the positive impact it had on her, and why she eventually decided to drop out of high school.
• [10:48] Her experience working at McDonald’s, how she worked her way up the ranks, and what this taught her about business operations.
• [14:34] Why Virgin Airlines was considered such an innovative company at the time and the extraordinary lengths Kristy went to to make an impression on them.
• [16:59] Her decision to open up a coffee shop as a 24-year-old and how this led to her joining HR at Virgin Airlines.
• [22:48] Kristy’s marriage, starting a family, and her entrepreneurial partnership with her husband before they got divorced.
• [25:39] How Kristy’s eldest son inspired her to start Kailo and how she met and teamed up with her wonderful business partner Kath Merlo.
• [29:33] The strategic steps they took to survive as a business during the COVID pandemic, how they expanded into nutrition products, and the huge impact it’s had on their company.
• [36:01] An overview of their recent business growth, their expansion plans, and how Kristy is developing herself as a leader.
• [41:21] Details about what’s next for Kailo and Kristy’s advice to aspiring entrepreneurs.
To Find Out More:
“My dad was trying to instill a really strong work ethic that ‘you are no different to anybody else’. I genuinely can say I think that is a gift.” [0:13:14]
“I was lucky enough to get a job with Virgin [Airlines] and they there were such a new company at the time. You felt like you were part of something really exciting.” [0:16:59]
“The more vulnerable [you are], the more successful you will be because you're just opening up for people to come in and help you.” [0:22:24]
“[Kath and I] often talked about all the gaps that we were seeing. From what we were seeing in LA [versus] Australia, around wellness. — And all the clinics and things that you have on offer in the US. And we [wondered] ‘what if we can bring a concept back to Australia.’” [0:27:13]
“We've grown the services based on the guests’ needs, learning from our guests what they want.” [0:29:02]
“It was a much bigger beast that we took on than we realized. You go into something that you've never done before and go ‘yeah, this is going to be – easy.’” [0:29:16]
“Fourteen months into opening, we hit COVID. [It is] by far the hardest moment that we've ever been through. Closing the doors to our business and realizing we only had $20,000 in the bank. We were still in such a startup mode.” [0:29:35]
“The hardest part has been not having such a close relationship to every single person in the team.” [0:38:39]
“I feel lucky to be in a business partnership, I think that always gives you that comfort.” — [0:40:05]
“Always surround yourself with really positive, successful, humble people. Because you don't want to lose sight.” [0:42:39]